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Legal Framework

·  Consumer Protection Act, 1986 was passed by the Indian Parliament to safeguard the interests of the consumer. The Act covers all goods or movable properties and services, such as insurance, banking, transport and housing. It bestows several rights to the consumer such as right to safety, right to be heard, right to be informed, right to choose and right to seek redressal. Consumer Forums and Commissions have been set up under the Act to accomplish speedy disposal of consumer disputes.


·  Consumer Day – 24th Dec is celebrated as the consumer day in India as on this day the Consumer Protection Act came into force.

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